SASSA App Glitch – In a serious disruption to the South African Social Security Agency (SASSA) payment system, an app glitch that occurred in June 2025 has affected nearly 840,000 beneficiaries nationwide. This technical issue resulted in the automatic suspension or “On Hold” status of many grant applications and existing payments, primarily related to the R350 Social Relief of Distress (SRD) Grant and other social support services. According to an official SASSA alert issued on July 1, all impacted users must reverify their details and correct any mismatched or missing data before the strict deadline of July 10, 2025. Failure to do so may result in payment delays or permanent exclusion from the grant disbursement cycle. The glitch was primarily caused by a backend failure during a system-wide update rolled out in mid-June, which led to the corruption of key identity verification records, including phone numbers, banking details, and ID numbers. Beneficiaries have since reported missing status updates, bounced payments, incorrect profile data, and locked-out account issues on the SASSA app and website. The Department of Social Development and SASSA have acknowledged the error and deployed a nationwide digital recovery and verification campaign, urging users to immediately log in and update their profiles through official channels. This unexpected disruption has raised serious concerns, especially among vulnerable citizens relying solely on their monthly grant income. SASSA has assured users that once details are corrected and approved, payments will be reprocessed within 7 working days. Here’s everything you need to know to safeguard your grant and ensure you are not left without payment this month.
Who Is Affected by the SASSA App Glitch?
The error has impacted a wide group of users who rely on monthly grant disbursements for survival. Below is a summary of affected groups and what they must do.
- R350 SRD Grant Applicants and Recipients
- Child Support Grant Beneficiaries
- Disability Grant Applicants
- Old Age Pensioners with digital accounts
- Users with incorrect or outdated banking info
- Anyone who applied via the SASSA App or Website during June
- Beneficiaries flagged for re-verification or status update
Key Reasons Why Your Grant Status Might Show ‘On Hold’
Several data mismatches or missing entries have triggered the system to halt disbursements temporarily.
| Reason | Description |
|---|---|
| Incomplete Bank Verification | Bank account not linked or verified properly |
| Invalid Phone Number | Number not matching ID or changed without update |
| ID Mismatch | Incorrect or mistyped ID document number |
| Biometric Error | Face ID failed or not updated on new app version |
| Duplicate Application Detected | Applied twice with different details |
| Suspicious Activity Flagged | System detected inconsistencies or fraud risks |
| Inactive Profile | Login not performed in last 90 days |
| System Sync Failure | Data didn’t sync properly during the June system update |
How to Reverify Your SASSA Grant Details Before July 10
The verification process is simple but must be done through the correct official portal. Here are the basic steps.
SASSA Announces Early July–August Grant Payments and Bonus Payouts for Eligible Beneficiaries!
Step-by-Step Reverification Process
Follow this to fix your records before the deadline and ensure smooth payment.
- Visit the official SASSA portal: https://srd.sassa.gov.za
- Click on “Update Details” under your relevant grant type
- Log in using your South African ID and registered phone number
- Update all necessary fields: bank account, ID, address, phone number
- Submit the update and wait for a confirmation message
- Recheck status within 48–72 hours
- If you see “Approved,” your payment will resume
- If rejected, use the “Appeal” button to contest the decision
Documents You May Need to Upload
If requested by the system during verification, prepare these documents in advance:
| Document Type | Required For |
|---|---|
| South African ID Copy | Identity confirmation |
| Bank Confirmation Letter | Linking your bank account |
| Proof of Address | Verifying residency |
| Recent Selfie/Face Scan | Biometric validation |
| Old Payment Slip/SMS | Grant history verification |
How to Check Your Grant Status After Reverification
Once you complete the update, follow these steps to confirm your status.
Where and How to Check Status
Use one of the following platforms to check your grant status:
- SASSA Website: Use the status tab at https://srd.sassa.gov.za
- WhatsApp: Send ‘Status’ to 082 046 8553
- SASSA App: Use the updated mobile app and go to “My Status”
- Call Center: 0800 60 10 11 (Expect long wait times)
When Will Payments Resume After Fixing the Error?
SASSA has confirmed that once your details are reverified, payment will resume within a few working days.
Official Payment Reprocessing Timeline
| Task Completed By | Payment Resumes Between |
|---|---|
| July 1 – July 3 | July 8 – July 11 |
| July 4 – July 6 | July 11 – July 14 |
| July 7 – July 10 | July 14 – July 17 |
| Missed Deadline | August Cycle (Delayed) |
Tips to Avoid Future Grant Disruptions
How to Keep Your Profile Safe and Updated
To prevent issues going forward, take these precautions:
- Log into your SASSA profile at least once a month
- Immediately update any phone number or bank change
- Do not submit multiple applications using different details
- Avoid using public Wi-Fi when accessing SASSA platforms
- Enable biometric ID if your phone supports it
- Bookmark the official SASSA portal to avoid fake websites
What SASSA Says About the June App Glitch
SASSA issued an official statement acknowledging the system fault and shared a recovery roadmap.
Summary of the Official SASSA Announcement
- The glitch occurred during a scheduled app upgrade in June 2025
- Over 840,000 user records were affected
- Automated ‘On Hold’ status was applied to suspect accounts
- A digital correction campaign is underway until July 10
- Beneficiaries must act or risk losing July grant cycle
- Hotline and help desks are being overwhelmed, expect delays
Community Impact and Urgent Appeals from Beneficiaries
Voices From the Ground
Thousands of SASSA users have flooded social media with urgent pleas for resolution.
- Some elderly recipients report missing out on critical medications
- Parents depending on child support grants face food insecurity
- Jobless SRD applicants report eviction risks due to missed rent
- NGOs are urging the government to auto-resume grants post-verification
SASSA has asked for patience but stressed that beneficiaries must take initiative by logging in and fixing their information before the July 10 cutoff.
Action Plan Recommended for Affected Users
- Log in and reverify details by July 10
- Keep screenshots or SMS confirmations
- If still stuck, visit your nearest SASSA office or community center
- Contact provincial hotlines for faster query handling
Once you’ve reverified all required information before the deadline, your payment should resume smoothly. This glitch has caused panic and distress for hundreds of thousands, but SASSA has assured that all valid users will be paid. Don’t ignore the alert—log in, update, and secure your income. The July 10 deadline is final, and delays could result in loss of payment for the month or even longer.
FAQs of SASSA App Glitch
Q1. What happens if I don’t verify by July 10?
Your July grant will be marked “On Hold” and may be skipped until the next cycle.
Q2. Is there a penalty for reapplying or fixing my details?
No, there is no penalty as long as you submit valid information.
Q3. How long does it take after reverification for the money to reflect?
Typically within 5 to 7 working days after approval.
Q4. Can I use someone else’s phone number to log in?
No, use only your registered number linked with your ID to avoid mismatches.
Q5. What if I get rejected even after reverification?
Use the Appeal option on the portal to contest the decision within 30 days.
